Kelant Warranty Terms

1. Warranty Regulations:

(1) Service method:

Kelant will be responsible for providing maintenance support services for products that are of Kelant purchased in legal channels and are defective due to product quality problems during the warranty period.


(2) Product Replacement:

If the product is found (missing components / components damaged / defective parts) within 7 days from the date of receipt of the customer, the purchase order or order number can be changed free of charge, including shipping.


(3) Product Warranty:

If the product is found (missing components / components damaged / defective parts) after 7 days from the date of receipt of the customer, you can make free replacement as long as you provide the purchase voucher or order number, but the customer will bear the freight.


(4) Customer Damaged Parts:

If the parts are damaged due to improper operation, the customer shall pay the parts cost and freight.


(5) Special Note:

The scope of this service is limited to the host. Packaging and all kinds of connections, user manuals and other accessories are not within the scope of maintenance support services. If you can not produce the above proof, the product warranty, the warranty period will be calculated from the date of its production.Kelant assumes no responsibility for any other promise made by the dealer to you without any Kelant warranty.

2. Service Requirements

Application for product warranty service users need to "Kelant product warranty service process", by Kelant engineers test product performance failure, can be a warranty. For the replacement of products to meet the following requirements:


(1). The packaging is in good condition

(2). Complete accessories

Such as packaging and accessories are damaged, lost in accordance with the current year "Kelant product parts replacement details" in the price charged.


3. Software Services

Kelant provides product software services for users free of charge during the product warranty period. If necessary, you can download the latest firmware upgrade from the official website:


4. Outside the Demand

If you have purchased the product beyond the warranty policy requirements, please purchase the product and Kelant legitimate dealers in consultation, another product extension warranty, renewal service.



5. Standard warranty period

Product component standard warranty period due to the different shapes and positioning differences, please refer to the following table:

6. Non-warranty regulations

The following conditions (including but not limited to) are not covered by the maintenance support service for this product:


(1) Failure to comply with the instruction manual, installation or use, maintenance, storage, resulting in product failure or damage;

(2) has exceeded the warranty period;

(3) Unauthorized alteration, delete the product bar code or serial number;

(4) Product warranty certificate on the product bar code or model and the product itself does not match;

(5) Non-Kelant or Kelant authorized service agencies and their personnel disassembly and repair;

(6) Without Kelant permission, unauthorized changes to their inherent settings file or virus damage caused by product failure;

(7) Accidental or human behavior lead to product damage, such as input inappropriate voltage / high temperature / water immersion / mechanical damage / broken / serious oxidation or rust products and so on;

(8) Customers back to repair on the way, due to transport, loading and unloading caused by damage;

(9) Due to force majeure, such as earthquakes, fires, lightning and other products caused by failure or damage;

(10) Other non-product itself design, technology, production, quality and other problems caused by failure or damage.

In the event of the above, you should seek the solution to the relevant responsible party or choose our paid service.


7. Disclaimer

(1) Kelant does not provide any warranty or warranty other than these terms: for commercial and applicability under special use, arising from transactions / applications and business contacts.

(2) Kelant does not guarantee that its software is completely flawless, does not guarantee that customers in the operation of the software will not encounter any problems or interrupt.

(3) Kelant in any case, for the configuration or procedures and other intangible property damage caused by the loss of third parties to compensate for the loss caused by any responsibility.


8. Ownership of interpretation

Shenzhen Kelant Technology Co., Ltd. has the final interpretation of this warranty policy. Kelant reserves the right to make any necessary changes to all warranties, product performance and specifications without notice to the customer.

When your printer is experiencing problems, please apply technical support from our official website, our technical support team will contact you within 48 hours, the need to provide feedback to the mail Please refer to the table below;


* Your printer model
* Do you use the printer in what environment? (Offline printing / online printing)
* What is the specific problem of the problem?
* What did you do before the problem?
* Do you have any questions to solve the problem after the problem?
* Please provide the video and photos of the problem.
* Please provide your order number so that our staff can serve you quickly!


We are aiming to provide the best service